Rotterdam, Netherlands
Hoogstraat 72
N/A
+31 104120512
In-store shopping
Horrible service. Bought a frame and turned out not to fit, brought it back and see if we could change it for another one. The man who worked here was really nice and said he would repackage it and sell it for a discount as the plastic had to be redone. However, the lady refused to do so and was extremely rude and said that if we would leave it in the store, she “would dump it in the trash”.. talking about sustainable.. will never come back here.
like
Would have alternatively given a 4 or 5 star, however specifically one lady who worked in store ruined the whole experience. I was returning a 19 frame as it did not fit my requirements and an incredibly helpful man in the shop said that it would be fine and that he would rewrap the poster and sell it again for a discount, and I was incredibly grateful for this so I decided to purchase a further 90 worth of frames because of this gesture of goodwill. However when I got to the front desk another lady bluntly and coldly told me that there was absolutely no way I could return it without the plastic sleeve (the other man had already rewrapped it with plastic) and that it was unsellable in this condition (I had taken the frame from the car to the shop and it was raining at the time so there was a very light coating of water that had touched the frame but dried before I left the store leaving no watermarks or damage). I didn’t feel like purchasing anything more off this lady because she was so cold and condescending so I declined to purchase the rest of the frames for 90 and even said she can keep the original 19 frame because I was upset, to which she replied “if you leave that here I’ll chuck it straight in the trash”. I thought I had found a decent art supplies store in Rotterdam to help me decorate my new apartment over the coming months, but would no longer go back after this.
Nice selection and helpful staff.
Good selection. Very bad information regarding the 2 stores, and what products are available in each. Quite expensive, low student discount.
The best
Okay
Deli
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